FAQ

Frequently Asked Questions

BILLING AND ACCOUNT QUESTIONS

How do I reset my password?

On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

Why doesn't my FASO or BoldBrush Contest Username/Password Work?

BoldBrush Studio is a completely separate service with it's own login system. If you are an existing FASO or BoldBrush Contest User you will have to sign up for BoldBrush Studio and create new login credentials to utilize BoldBrush Studio.

What is your cancellation policy?

You may cancel at any time by logging into BoldBrush Studio and then visiting Your Account -> Settings -> Billing -> Change Plan - Cancel. After you cancel your account will remain accessible through the date for which you have previously paid.